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How can I configure automated workflow for Changes?

Question asked by Shawn McBreen on Jan 21, 2017
Latest reply on Jan 26, 2017 by Shawn McBreen

Our Systems team has an existing process in Remedyforce and we are trying to transition them to using Samanage Changes. How can we create a workflow for the Change Requests similiar to how you would configure tasks in a Service Catalog form? They currently have the Dev team work tasks then once complete the Dev manager reviews & assigns to the Functional manager who assigns tasks to agents on that team. Any help would be much appreciated.

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