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Is there a way to set static filters for a team or group?

Question asked by Shawn McBreen on Jan 21, 2017
Latest reply on Mar 13, 2017 by Ramon Geertjens

I would like to manage the filters in a report for our live Help Desk Incident queue for the entire team. This way when the agents are viewing a specific filter it will be the same across all members of the team for consistent Incident monitoring.

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