I want the SLA notification to go to assignee and their supervisor. During initial set up, we have some SLA's that do that but I cannot figure out how it was done.
By default, the SLA always goes to the assignee. So in order to set up an SLA for both the assignee and supervisor you would just need to put the supervisor in the "send notification to" dropdown:
In addition, you can also select groups for this section. That would be another option to notify multiple people!
Retrieving data ...