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Service Request 'Info Email'

Question asked by Ted Crawford on Nov 30, 2016
Latest reply on Dec 2, 2016 by Ramon Geertjens

We have a service request setup with tasks and approvals in the workflow. At a certain point in the workflow I want to be able to send a specific user an FYI of sorts. Is there a way to trigger an email to be sent to them without it being an approval or task?

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