AnsweredAssumed Answered

New workflow - Set condition in a task

Question asked by Esther Alvarez on Nov 29, 2016
Latest reply on Nov 29, 2016 by Todd Thomas

Hi All,


Sorry if this has been asked before but I haven't found it.


In the new workflow, would it be possible to create a task dependant on a condition set in this same task? Even I find it difficult to understand... Let's try an example:


Service Request: I need a new software

Variables: Software required (select the software from a multi-picklist)


1-If the software is free (A, B or C on the list), then install


2-If the software is not free (D, E or F on the list), then check availability.

2.1-Available. Install

2.2-Not available: Request purchase. Install


I'm having trouble to set up a condition saying 'If the software is available install, if it's not, initiate the purchase process'. When I try to set a condition, the 'Condition type' always refers to information in the Variables. This information is not available to the user when login a service request, so they could never provide it.