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Is there any way to modify the general default wording for internal notifications?

Question asked by brenda.furrer@hylant.com on Nov 17, 2016

I am an agent user and calls get assigned to my group or to me.  I want to see both but would like the group notifications to indicate a specific group/category versus just saying "you".  Right now our Group notifications look like this:

Joe Schmoe assigned incident Needs CRM report (#12345) to you.

 

The incident example indicates the incident is assigned to me- but it was assigned to actually assigned to a group/queue/ of 4 members.  I just started using Samanage so there may be some other way (I am just not aware of) to differentiate between the notifications. Many thanks

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