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Importing Incidents

Question asked by on Oct 28, 2016

I am trying to import incidents from another solution. I keep getting the same error.

Failed to import row 1 from CSV file: Please provide a registered requester to get updates


I have tried using the user's email address in the following formats:, <>, First Last Name, First Last <>.


Any ideas? I reached out to Samanage support and was told it should be email address. . I even tried my email address. I am only importing one line as a test before i go for my entire file.