AnsweredAssumed Answered

dropdown to move ticket in a specific direction

Question asked by on Oct 12, 2016
Latest reply on Oct 17, 2016 by

As if You were adding a New Hire.  Say there are 6 or 7 different types of 'roles' in your company.

If you chose the dropdown 'CSR', the person making the new hire request wouldn't have to choose anything else besides a name and start date.

If it were a New Hire in Marketing, the Marketing Dropdown would bring more fields into the equation, such as: Memberships in AD, or if they need a laptop/cellphone, etc.

In essence, the dropdown would auto populate the incident/request.