AnsweredAssumed Answered

dropdown to move ticket in a specific direction

Question asked by ayanski@tempoe.com on Oct 12, 2016
Latest reply on Oct 17, 2016 by melody.gay@samanage.com

As if You were adding a New Hire.  Say there are 6 or 7 different types of 'roles' in your company.

If you chose the dropdown 'CSR', the person making the new hire request wouldn't have to choose anything else besides a name and start date.

If it were a New Hire in Marketing, the Marketing Dropdown would bring more fields into the equation, such as: Memberships in AD, or if they need a laptop/cellphone, etc.

In essence, the dropdown would auto populate the incident/request.

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