AnsweredAssumed Answered

Configuring Email variables

Question asked by on Sep 9, 2016
Latest reply on Sep 13, 2016 by Eric Hegerle

Hi, Newbie question time!


I want to customise emails sent from the system. Can I create new variables that can be placed in the body/header/footer/signature? If not, can the existing ones be changed?


For example, the current value for {{ServiceDesk_name}} is "Sample Service Desk". Obviously I don't want that to appear to my customers...


Many thanks in advance.