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Can Configuration Items be auto-populated on a new incident?

Question asked by Graham Shaw on Sep 8, 2016
Latest reply on Sep 13, 2016 by Ramon Geertjens

Configuration Items (specifically Computer assets) are often linked to a user. When a user calls to raise a new incident, is it possible to be presented with a list of CIs associated with that user? I understand that adding a CI to an incident is fairly straightforward, but if a subset of CIs were presented, it would make the job of the helpdesk agent easier.

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