AnsweredAssumed Answered

Closing multiple tickets with one resolution

Question asked by smtyler@powersecure.com on Sep 7, 2016
Latest reply on Jan 9, 2017 by t.cashmore@gns.cri.nz

I am trying to find a way to close a mass amount of tickets with the same resolution.

Currently I see attaching them to a problem - set the problem to close and it will put the tickets in a Resolved state (not closed).

There is also the merge feature, but I don't want to merge them together, I just want to update and close.

 

 

is there a way to mass close tickets?

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