AnsweredAssumed Answered

What are people using for Chat?

Question asked by tod.kehrli@accolade.com on Aug 19, 2016

I'd like to understand what tool people are using as a Chat channel for customer / user service.  Ideally I'd like something that can integrate with Samanage, but at the very least I want something that will queue up requests, keep a history and provide metrics on response and duration.

Outcomes