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Create a ticket from a Service request

Question asked by Esther Alvarez on Aug 12, 2016
Latest reply on Aug 25, 2016 by 7661603

Dear All,

Is there a way to add a task on the Service Request workflow that creates a new ticket if a condition applies?

Here is an example:

We have a Service Request "I need an external library in SharePoint". Part of this workflow is to create a guest account for the external contact that will access this library. In order to keep the licences under control, we intend to keep these accounts alive for 3 months and then remove them. It would be great if we could have a workflow like this:

 

-The guest user will have access to this library for 3 months. Do you need to extend this access any longer?

  •      Yes: Please advise an alternative date

                    Create new ticket to "Remove guest user access to external library" due in the mentioned date

 

  •     No: Create new ticket to "Remove guest user access to external library" due in 3 months time

 

I hope it makes sense.

Thanks

Esther.

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