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Performing an action on close incident

Question asked by mkraats on Aug 4, 2016



I built a link between Zendesk and SAManage so users of Zendesk can forward a ticket into SAManage. That all works. I forward some XML to the SAManage API and an incident is created. I can even forward the Zendesk ticket ID into SAManage using a custom field.


What I would like to do however is upon closing the incident in SAManage to also close the incident in Zendesk. Is this possible?


Kind regards,