Samanage Freezes when Pasting Word/Excel Content

Discussion created by bpk34@cornell.edu on Aug 5, 2016
Latest reply on Nov 3, 2016 by Ben Banks

I have come across a bug/annoyance with the Samanage product.  When I try to paste any content into a ticket or Service Catalog item that came directly from Word or Excel, the entire tab/window in the browser freezes!  When you pair that with the lack of auto-saving when you are building forms or submitting tickets and you lose work and impede productivity.  Is this an awareness of the Samanage developers and will it be addressed soon?  I just lost an hour of work on a Service Request because of this and have to start all over.  Frustrating!