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Assign a task to someone who is not an admin?

Question asked by Brandan Kusser on Jul 26, 2016
Latest reply on Jul 27, 2016 by Rachel Garrison

Hi all! I am in the process of creating a workflow for Refund approvals.  The basic way I want it to work is this :

Request for a refund is put in by an employee

     Person A approves

          Person B approves after person A

               Accounting is assigned a task to refund the employee.  They then check off the box/resolve the ticket. 

The end.


The problem is noone in our accounting department is an admin, and thus far when they are assigned the task, they click "View Incident" and it gives them a 'Cannot View this page' error.  Is there a way to allow the accountants to be assigned a task, open the ticket and see the information needed, then resolve the ticket without eating an admin license?


As I was finishing typing this I realized it might be possible to do this by messing around with the roles a bit... Does anyone have any experience with this?