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Approval Process Sends "Resolved" Email on Approval

Question asked by smccall@gwlabs.com on Jul 12, 2016
Latest reply on Jul 13, 2016 by Binosh Moothedan

When the approver approves the form sent by the requester, a "Resolved Incident #(ticket number)" email gets sent to the requester. This seems like or bug or simply illogical. The approval is not supposed to be the same as resolving the request. From my understanding, approval is supposed to be the green light to service a ticket whereas denial rejects the ticket. So can anyone tell me why a resolved ticket email is being sent on approval? Thanks.

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