When the approver approves the form sent by the requester, a "Resolved Incident #(ticket number)" email gets sent to the requester. This seems like or bug or simply illogical. The approval is not supposed to be the same as resolving the request. From my understanding, approval is supposed to be the green light to service a ticket whereas denial rejects the ticket. So can anyone tell me why a resolved ticket email is being sent on approval? Thanks.