AnsweredAssumed Answered

Email Dropbox Not Working

Question asked by John King on Jul 4, 2016
Latest reply on Jul 5, 2016 by Ryan van Biljon

I have setup some email Dropbox's to automatically capture and assign some system alerts.  I have tested these by emailing the Dropbox address and this logs the call as expected and assigns it to the correct category and team.


However when I have received alerts from our monitoring system, the emails are not logging into Samanage via the Dropbox.  The only thing that I can think, is the alerts are happening outside of business hours, however I wouldn't expect this to not log the call?