Eric Hegerle

Samanage Agent, .msi installer hangs

Discussion created by Eric Hegerle on Jun 21, 2016
Latest reply on Oct 20, 2016 by patrick.yarnell@hylant.com
Because I have remote computers that are not on the LAN at boot, and users are not able to install software, I must create an msi for deploying the agent via user side GPO.  What I am encountering is a hang on the install.  The user sees "Installing managed Software Samanage Agent, and it hangs there, NEVER clearing (some have waited over an hour.  The agent DOES install, but every time they reboot, they still get the install and hang.  Seems the installer is trying to do something post-install and hangs on that.  As Samanage does not technical support the msi, their support team was unable to help with this!  Anyone else see this issue and find a resolution?

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