crystal.karanovich@channeladvisor.com

Bug when changing assignee within incident vs in the incident list

Discussion created by crystal.karanovich@channeladvisor.com on Jun 9, 2016
Latest reply on Jun 9, 2016 by Jamie Milks
Not sure if this is by design or a bug, but there is an inconsistent behavior with assigning incidents. If you change the Assignee within the incident list, the incident State automatically changes to Assigned. If, however, you open the incident, Edit it to get to the Assignee option, then change the Assignee, the State remains as New. Shouldn't the result be the same either way?

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