Khairul Nizam Bin Kamdani

Can someone explain to me how the calculation to get the service time base on the audit below?

Discussion created by Khairul Nizam Bin Kamdani on May 24, 2016
28. May 10, 2016 - 7:41PM. By    

IBM Support.

   

Name is Eyeshare - 'TH VAT IS_R 7%.
  'State' changed from '?Assigned?' to '?Work In Progress?'.

   

 

   

23. May 10, 2016 - 8:12PM. By 

   

Suman Chakraborty.

   

Name is Eyeshare - 'TH VAT IS_R 7%.
  'State' changed from '?Work In Progress?' to '?On Hold?'.

   

 

   

6. May 19, 2016 - 11:35AM. By 

   

IBM Support.

   

Name is Eyeshare - 'TH VAT IS_R 7%.
  'Resolution' is '?Explanation provided. User agree to close the incident.?'.
  'State' changed from '?On Hold?' to '?Resolved?'.

   

 

   


   

 

   

 

   

 

Outcomes