Binosh Moothedan

Aging Incidents - Dashboard widget

Discussion created by Binosh Moothedan on May 22, 2016
Latest reply on May 22, 2016 by Yuval Pecht

When we enable the Dashboard Widget for the Aging tickets, it shows the above options to breakdown. However, if i pull the report for 7 days, it will show last 7 days tickets that include the ticket raised in a minute before too. 

      This should be other way around. If i pull the report more than 7days old, or more than 14days, or more than 30 days; it should show the incident before 7,14, or 30days raised; not the recent tickets. 

Can you have a look into this?