Esther Alvarez

Duplicated tickets

Discussion created by Esther Alvarez on May 16, 2016
Latest reply on May 17, 2016 by Esther Alvarez

Dear All,

We are receiving duplicated tickets from one of our sites. Has anyone had that before?

I thought this happened because the users added an account that is forwarded to our Samanage email account as copied in, but some of them are only sent to our main account and are still duplicated.

Any idea would be much appreciated.