We are excited to announce that email templates are moving from Samanage labs and into general availability. This upgrade is targeted to be released on Monday, 23th of May 2016. These new emails apply to the incident lifecycle and will be implemented for all customers. If you are not familiar with the new email templates, please read this community announcement.
What are the benefits?
The email templates improve readability and the overall user experience. In addition, the email templates are the first step toward creating customizable emails and email signatures.
What actions should I take?
Since this upgrade will impact all users, we recommend notifying end users of the upcoming change. The email formatting, layout and usability will improve. Feel free to use the screenshots and this post to educate end users.
At your service,
The Samanage Team