Eric Bishop

Can't identify attached devices by their custom inventory number.  Is there any option for that?

Discussion created by Eric Bishop on May 11, 2016
Devices attached to computers (monitors, scanners, printers, etc) are detected by the agent but I can't identify them by their custom inventory number.  Is there any option for that?  Our previous inventory agent detected attached devices and we were able to identify them by our custom inventory number.  The only thing Samanage will show under Hardware is:

Unknown manufacturer code LEN RGB color  VN-53369  LEN.1144.01010101 (23/2010)

I'm interested in a way to identify the attached devices by their inventory number instead of just having them in a custom category in "Other Devices" in the inventory category.

Support told me that option "is currently not supported  by the application".  It's sad that GLPI could do it but Samanage can't.

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