Esther Alvarez

Email notifications to group members

Discussion created by Esther Alvarez on May 5, 2016
Latest reply on May 6, 2016 by Esther Alvarez

Hi Samanage Community,

We have a team using Samanage to provide support for a specific programme, they are in a group. They receive a very low number of tickets so they don't normally log into Samanage unless they are notified a new ticket. They have requested to receive notifications not only when the ticket arrives, but when the ticket is assigned to someone else and resolved.

I could do this easily but that would mean that the IT Team (heavy users of Samanage) will get their inboxes full of notifications they don't need.

Is there a way to set up notifications only for a group of users?

Thanks in advance.