8271670

Category and Assigned to feild

Discussion created by 8271670 on Jun 3, 2016
Latest reply on Jun 3, 2016 by Redler@gill-industries.com
When a "New Incident" ticket is being created and the end user selects the appropriate Category, say "help desk" is there a way to have the selected category change the Assigned to feild.  in other word if i select the "IT" category the (assigned to) should change to "IT's" distribution group and not the requester of the ticket.     0

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