How to Set up mail redirection to Samanage for Exchange 2003 Server

Discussion created by 6472333 on Sep 9, 2014
How to setup your Exchange 2003 Server to redirect email to you Samanage email dropbox.

Setting up the object you are going to forward to:

1. Open Active Directory Users and Computers

2. Right click on the container that you would like to create the Contact in

3. From the menu, select New and then select Contact


4. You will be presented with the "New Object - Contact" dialog box. Complete the fields as required I would use Samanage as the first name and Forward as the last name. It makes it easy to find and the next person won't have to guess what this contact is for.


5. In this dialogue box that we will enter the email address that relates to this contact. Click Modify.


6. Select the type of Email address that you would like to create for this contact, in this case it would be SMTP.


7. The "Internet Address Properties" dialogue box will now be displayed. Enter the Samanage Email address (for example support@accountname.samanage.com). You can find your Samanage email dropbox under Setup -> Email Settings (https://app.samanage.com/setup/email) then click OK


8. Click on Finish to create the Contact object

Setting up the Local user to forward to it:

9. In Active Directory Users and Computers, locate the User account that you would like to modify usually something like support or helpdesk, right click and then select properties.


10. From the Users Properties dialog box, select the Exchange General tab.


11. Click on Delivery Options, you will be presented with the Delivery Options dialog box. Here you should now see the field that we can use to forward the "user's" mail to an alternative location. In the "Forwarding Address" section, select "Forward To" and then click on the "Modify" button


When you click on the "Modify" button, the "Select Recipient" dialogue is displayed and we have the ability to choose the account that we would like the mail to be forwarded to, in our case we have selected the Contact object that we created earlier.


12. One final option that we have is to have the mail message delivered to both the users Exchange mailbox and to the forwarding address we have just created. To have the message delivered to both locations, select the checkbox option highlighted