simonm@aph.com

Making it easier to see if someone else is viewing and incident

Discussion created by simonm@aph.com on Apr 29, 2016
Latest reply on Apr 29, 2016 by Shvonne Craig

there are 7 of us in the support team and we find it very difficult to see if someone else is viewing a ticket and possibly dealing with it and there for we have had several incident where we have collided on tickets one of the main reasons for moving from our previous service desk was this issue. any plans on this at all or advice from other users ?

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