Oz Merchant

Email Template: Introduce Service Desk to End-Users

Discussion created by Oz Merchant Administrator on Nov 20, 2013
Latest reply on Jan 24, 2014 by Oz Merchant
Below is a template you can use to introduce your new service desk to your end-users. Edit the bullet points based on which features you plan to go live with.



Subject: Introducing a New IT Service Desk

Hi [Name],

We're excited to announce that we are rolling out a new IT Service Desk to help you communicate with us in IT more easily.

You will be able to:
  •     Submit a new ticket
  •     Manage open and closed tickets you have submitted
  •     Request specific products and/or services
  •     Search for answers on your own via the Knowledgebase

Please mark your calendar as we will go live on [date].

In the interim, you will receive an invitation from the new Samanage Service Desk solution to create your own personal password to access your portal.

If you have any questions, please contact me.

Thanks,

[Name]


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