Richard Eells

How do you handle incidents being opened via the portal after hours with on call staff?

Discussion created by Richard Eells on Apr 26, 2016
Latest reply on Apr 26, 2016 by 7014322
We have an on call staff that covers our help desk after hours. How do you handle alerting your staff of new cases? It seems like there isn't a way to do it with Samanage. We have a hack in place to handle any cases e-mailed into the service desk, but it doesn't work for cases opened via the portal.

P.S. I opened a feature request to have Samanage add this feature here: https://community.samanage.com/samana...

Outcomes