Technical Notes Workflow

Discussion created by lfrailley@tnonc.com on Apr 20, 2016
Latest reply on Apr 20, 2016 by lfrailley@tnonc.com
What's the best way to add technical details to an incident, ones that you don't want the user to see but still want Service Managers to be able to review?  I know that the Private Comments would be one way to accomplish that.  But I am interested in seeing how everyone else handles that scenario.