Jamie Milks

Mobile Device Manual Import Update

Discussion created by Jamie Milks on Feb 29, 2016
Latest reply on Apr 14, 2016 by Ramon Geertjens
We use an existing Mobile Device Management service for our devices.  Currently Apple will only allow one management profile on their devices which makes the enrollment option not possible for 75% of our user base.  So, we have used the import option to get our devices into Samanage for tracking purposes.  However, if we get another list to import, it will only import new devices, Samanage will not update existing devices on import.  Can functionality be created to allow updating on IMEI or Phone Number (Ideally by IMEI as that is tied to the device and Phone Number can be tied to multiple services)?  Or is there another option I haven't found yet?