Email notification source

Discussion created by NMOODY@national-wholesale.com on Apr 11, 2016
Latest reply on Apr 11, 2016 by NMOODY@national-wholesale.com

Is there a way for notifications to come from the tech making the changes to the ticket, rather than a single address? we have some users who reply to the SAManage emails, and instead of going to the tech it goes to our support inbox. Since the implementation of SAManage, I'm the only person who watches the inbox now, so some people are not getting their responses to comments. We disabled the auto-forward because it was creating issues with unnecessary tickets and duplicates.