Yuval Pecht

New email templates coming as part of Samanage Labs

Discussion created by Yuval Pecht Employee on Dec 16, 2015
Latest reply on Jan 13, 2016 by 7984502

What's Changing


We will soon be getting ready to release a significant update to our email templates! This is part of a major upgrade to the email templates, where the next step that follows shortly after will include the ability to customize the email templates.


The new email templates


We realize that emails sent from your Samanage Service Desk is a key part of the communication between you and your customers. We strive to make you look as professional and cutting edge as possible :-) With the new update we aim to  improve the readability of our notification emails and getting the information across to your customers in the best possible manner. It is all about the usability.


How can you contribute


The intent in this communication is to provide you with a preview of the upcoming changes to the email templates. We want your feedback on the design, information provided, and readability of the email templates.


Part of the Samanage Labs


The new email templates will be available via our Samanage Labs. If you are interested in trying it out, head over to Samanage setup -> Samanage Labs. Participants are encouraged to provide feedback, good ideas, and free beer to the engineering team.


See following screenshots of some example templates:


New incident received - for technician:




New incident received - for requester:


Incident for requesterpng


SLA breached:


SLA Breachpng


Task assigned:




At your service,


The Samanage Team