7941831

Resolving Incidents Without Assigning Category/Subcategory

Discussion created by 7941831 on Feb 17, 2016
Latest reply on Mar 31, 2016 by Jamie Milks
We have Category and Subcategory set as mandatory fields in our environment.  However, users are able to mark tickets as resolved from the Incident List and from within the ticket.  We are seeing a significant number of tickets being resolved with no categories assigned.  

Aside from reminding users to select something in these fields, is there a way to actually make Categories mandatory? 

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