When a user submits a ticket is there a way to have their boss automatically CC'd on it?

Discussion created by NMOODY@national-wholesale.com on Jan 5, 2016
Latest reply on Mar 30, 2016 by Todd Thomas
We've been using SAManage for a week and it's pretty cool. I've started setting up users to access it and put in their own tickets. Our call center director wants to always be CC'd on any ticket her managers or team leads submit. Is there a way to do this?