merge incidents - search completely broken!

Discussion created by 7372369 on Feb 26, 2016
Latest reply on Mar 23, 2016 by 8128573
I am trying to merge an incident into a rather old existing, assigned incident. However, this is impossible because the search does not find it. Even if I search for the incident number I get a list of 41 incidents, none of which is the one I want to merge into.

Can you please fix this completely broken behaviour of the search in the merge screen? It is one thing that your search in general is hopeless, but in this case it completely prevents me from merging two incidents.

The really funny thing is that I merged another incident into the one I cannot find less than ten minutes ago. So it is there to be found. The system is just broken.