We have been listening to you and have just added the capability to
edit in multiline text fields using a rich text editor. The rich text
editor includes the following capabilities:
- Heading levels
- Numbered lists
- Bulleted lists
- Addition of web or mailto links
The rich text editor is available immediately across the Service Desk sections in all multiline text areas including comments.
Rich text is displayed in all Service Desk items in view and
edit modes as well as outbound emails. Rich text is displayed as plain
text when viewed in indexes, tables or exported.
See examples below: