8105660

Users do not have site associated with accounts

Discussion created by 8105660 on Mar 11, 2016
Latest reply on Mar 15, 2016 by Binosh Moothedan
After testing the email and portal fucntionailty, it's been discovered that our users do not have our site associated with their accounts.  When they submit a new incident via email, that incident comes through without a default assignee (as this assignee is based upon the site).  Also, when submitting via the portal, the site is not auto populating.    If the user does not select our 'Headquarters' site, then no assignee is selected and there are no email notifications sent out.

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