Esther Alvarez

"Attach files" disappears in the second comment

Discussion created by Esther Alvarez on Jan 20, 2016
Latest reply on Mar 9, 2016 by Esther Alvarez

Dear all,

The option "Attach files" to the comment disappears once you have commented the ticket once. If you want to attach a file to another comment you have to refresh the page.

The steps would be:

1. Open a ticket

2. Post a comment

3. The next comment will not have the option to attach a file

I'm not sure if this is intentional but it's really helpful to attach different files to different comments, as some of them might be private.