We will be releasing soon a new integration between Samanage and Jira Project and Issue Tracking Cloud version.
Integration between Samanage and Jira Project and Issue Tracking, Cloud version, will provide you with the ability to create create a Jira issue in a specific Jira project from within a Samanage incident - see following screenshot:
The connection between the Samanage incident and Jira issue is maintained until the issue is closed in Jira where upon a private comment is created in the Samanage incident to reflect the closure.
This integration will require you to activate it via setup and authenticate with an existing Jira account.
At your service,
The Samanage Team