Heiko Rusch

Display sub categories field only when root field is selected

Discussion created by Heiko Rusch on Jan 8, 2016
Latest reply on Feb 16, 2016 by John King


Is there a way that we can display subcategories fields only after the root category/field has been enabled?


Root Field A > Under Warranty (If ticked/data is entered, only then the below fields appear)

Field A1 > provide invoice number

Field A2 > provide part number


Why I am asking is, when we edit an incident there are lot of fields shown that are not always applicable to an incident.  This causes confusion and fields not being filled in properly.  Unfortunately we do require all the fields (We cannot set mandatory fields as it's not always applicable)