Yuval Pecht

Product update: CMDB module released

Discussion created by Yuval Pecht Employee on Oct 12, 2015
Latest reply on Jan 26, 2016 by Todd Thomas

Today we are releasing a new CMDB module in Samanage. CMDB (? Configuration Management Database?) enables your organization to understand the business impact of a service request by mapping the relationships and dependencies between configuration items and service issues.

WHAT IS A CMDB

A CMDB provides an organized view of your organization's data and a means of examining that data from any desired perspective. Within this context, components of an information system are referred to as configuration items (CI). A CI can be any conceivable IT component, including software, hardware, documentation, or non-IT components such as a user or a group.

The inherent benefits included in our CMDB rollout are as follows:

  1. CI?s are created automatically for any asset in your system.

  2. CI?s can be created manually as standalone CI?s.

  3. A CI can be related to any existing or new ITSM object - such as incidents, problems, changes and releases.

USE CASES

  • A new incident is opened reporting an issue related to a certain server. The server is part of the company?s stock trading business service. The service desk manager can associate the CI of the faulty server to the new incident. Thereby, we can see via the same incident the related CIs, the owners of those CI?s and any other pertaining issues.

  • A change is planned for upgrading the company?s CRM system. A new change is created by the service desk manager for this plan and to it are associated all the relevant CI?s of the existing CRM system: The hardware servers, the CRM managers group, the CRM admin user etc. In this way, when anyone views the change, they can see all of the affected elements in one view.

HOW TO USE IT

The CMDB can be located  under the Service Desk menu. The CI?s index page includes the standard filters and enables you to create your own reports on all CI?s in the system.



Adding a new CI is as achieved by clicking on the ?New configuration item? button on the top right.

When creating a new standalone CI, you can define its various attributes and associate it with other CI?s or ITSM objects, as in the screenshots below:

Edit a new CI:



View a CI:



When looking into a specific CI - the main attributes are the following:

  • CI State - can be active or disabled.

  • CI type - you can create your own types here.

  • Owned by

  • Used by

These attributes enable you to maintain the relationships and better view the state of your configuration management database.

 

Attach related CI?s

 

See image below for illustration of adding CI?s to an incident:

 

ci1gif

 

At your service,

 

The Samanage Team

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