There are a few posts with this subject but I didn't find any to explain this situation:
-A new ticket is received
-Open the ticket and edit
-Assign to an agent or -Me-
-Save changes and close the ticket
On the list this ticket still appears as "New" instead of "Assigned". I know this works fine when the ticket is assigned on the incident lists, but in my opinion it should do it when you open the ticket and assign.
Also, when I create a ticket from "New incident" it will assign to me but will not update the status to ?"Assigned"?.
Apologies if this has already been replied in another post.