Todd Thomas

Understanding behavior- "Close inactive resolved incidents" time period

Discussion created by Todd Thomas on Dec 22, 2015
Latest reply on Dec 24, 2015 by Ryan van Biljon
I'm trying to understand the behavior of the "Close inactive resolved incidents" option under Service Desk in Setup. If you set the behavior to "1 Day", does that mean it would change an incident from Resolved to Closed 24 hours later? Or literally the next day?

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