We have just released a new integration with LogMeIn Central for providing remote assist support.
To enable this integration, head over to setup -> remote support and follow the activations instructions on the page as seen in the screenshot below (if you do not have a LogMeIn account, click on the "Sign Up Now" link to open a new tab for trial registration with LogMeIn Central):
You will need to acquire from your LogMeIn support contact your Company ID and PSK (secure key) in order to activate.
Once you have these, paste them into the appropriate locations and click activate as per the screenshot below:
If the Company ID and PSK are correct, then activation will be successful, as per the screenshot below:
Once this has been completed successfully, you can go ahead and start a remote session either via the computer index page - as below:
Or directly via a specific computer, as below:
At your service,
The Samanage Team