Chad Brown

Assigning Tasks to Groups

Discussion created by Chad Brown on Dec 10, 2015
Latest reply on Jul 7, 2016 by Chad Brown
In our environment we are getting an increase in work between departments in the same Incident. Someone needs the Network Admin team to check a firewall setting, they add a Task - and currently have to assign it to a specific person on the team. Without reaching out to the team first, and checking everyone's workload and availability, this is a blind assignment.

The end result, a request for the ability to assign Tasks to groups. This is already possible in Service Catalog items. As service catalog items share a considerable amount of functionality with Incidents, is this something that could be enabled?