crystal.karanovich@channeladvisor.com

When changing incident State to Assigned, automatically assign the incident

Discussion created by crystal.karanovich@channeladvisor.com on Nov 20, 2015
Latest reply on Nov 20, 2015 by Todd Thomas
I've seen a related thread regarding the reverse scenario, but a couple members of our team have changed the state to Assigned thinking it would assign the incident to them and it does not. Is this by design, a planned feature, or an issue for support?

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