Yuval Pecht

Product update: General availability of Samanage app for Android

Discussion created by Yuval Pecht Employee on Oct 26, 2015

No matter where you are, your office, home, or traveling, your mission is to provide the best service experience for your customers.

With the Samanage app for Android, service desk technicians now have access to their service requests directly from their mobile device  and provide excellent service wherever you are.

Enjoy these features of the Samanage app for Android:

  • Diagnose service issues and resolve tickets and requests

  • Edit incident properties including state, assignee, requester, etc.

  • View recent activity on incidents related to you

  • View all incidents and use your predefined filters

  • Real-time commenting on incidents

  • Request items from the service catalog

  • Search incidents

  • Be notified on new incidents, comments, and changes

  • Log-in using your credentials or Google single sign-on

  • Beautiful, easy to use mobile interface

By managing all of the service relationships in a company with a beautiful software that people love to use, Samanage helps get work done.

 

The following screenshots will walk you through some of the functionality of the Samanage app for Android:

 

You can view & edit existing incidents

 

incidents_indexpng incident_mainpng

 

You can request from the Service Catalog

 

catalogpng

 

View notifications:

 

notificationspng

 

The application is currently intended for use by service desk users and not portal users. There is a plan to expand the functionality to cover portal users, additional functionality on the service desk side, and asset management.

 

Visit Google Play and install our latest version. Don't forget to provide your thoughts via the feedback button in our app. Also, we?d love to get your reviews in Google Play.

 

At your service,

 

The Samanage Team

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